LATEST ARTICLES

Jeff Phelps joins GoGlobal as Senior Advisor

Service

GoGlobal Engages Service Champion, Human Capital Management Expert and Global Expansion Leader Jeff Phelps as Senior Advisor

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New Global Advisory Services!

Service

We're celebrating our 1st year anniversary by launching Global Advisory Services for EOR, IC Compliance and AOR!

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Happy Holidays!

Service

Happy Holidays!

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The Dangers of Hijacking a Conversation

Service

Hijacking is a customer service killer. It occurs when an individual customer services professional prioritizes telling over listening and understanding. When you're hijacking, you're not engaging in the conversation. What you’re really saying is, “I want to tell you,” versus “I want to listen to you and take care of your issue.”

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Which is most important in terms of maintaining a relationship with your most significant business partners/suppliers?

Service

When it comes to maintaining relationships with our most important business partners, we are sometimes faced with the hard reality of placing more importance on cost or service. Take our 15 second survey.

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Re-opening and returning as Covid-19 continues, thoughts, advice and tips.

Covid-19

It is both a privilege and a pleasure to repost an article written by Nicole Knox an amazing CMO, colleague, friend and so much more. The article was recently published in E.P.I.C.NorthCounty magazine. Nicole shares her thoughts on re-opening and returning as it relates to Covid-19. Great tips, advice and sharing. 

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The Elements of a Healthy Customer Service Culture

Service

Customer service is something we all have in common, whether we provide service or receive service. Customer service includes how you relate to and communicate with your external clients, and also incorporates how you use the same skills with your colleagues...

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The Dangers of Hijacking a Conversation

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The Elements of a Healthy Customer Service Culture

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